Your privacy is important to us, and we know that you care about how information about your order is used and shared.

The domain name www. (hereinafter referred to as “Website”) is owned by Online Kodaikanal.

When you use the Website or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you give consent periodically to receive communications via electronic records from us or as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

“Sometimes, when your order arrives, you may realize that the product isn’t exactly what you expected. In rare cases you might find that delivered product is defective or damaged and in such cases, Online Kodai accepts request for returning a delivered order. The buyer should contact Online Kodai customer care (see contact page in the website) within 7 days after delivery. After the 7 – day period, Online Kodai has the authority to discard the claim or accept the claim for return. Buyers should ensure proper storage of the delivered products. Successful pick-up of the product is subject to the following conditions being met: The product should be in unused, undamaged and original condition without any scratches or dents.”

You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership to the website and refuse to provide you with access to the Website.

Cancellation Policy

We require 2 days cancellation notice prior to your scheduled arrival date, otherwise we will charge you a cancellation fee as below. * 10% of your total amount will be charged if you cancel or make any changes 1day prior to your scheduled arrival date. * 30% of your total amount will be charged if you cancel or make any changes on your scheduled arrival date or No show.